in-house web expertise, without the overhead
What is Navigator in a nutshell?
Helix Navigator (our flagship service) is designed to provide businesses with the expertise and flexibility of an in-house web developer (WordPress preferred, or Shopify) without the overhead. This service supports your internal marketing and content teams by bridging the gap between creative vision and technical execution.
Compass
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Workflow & comms: Email
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Maintenance cover: Care–Protect level
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Edits/Production Included: 2 hrs/mo
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Response SLA: Next-business-day replies
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Planning & roadmap: Tactical iteration list
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Testing & releases: Basic checks + rollback
Optimise
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COMPASS PLAN PLUS:
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Workflow & comms: Email + 1× monthly live review
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Maintenance cover: Care–Protect + tighter health checks
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Edits/Production included: 3 hrs/mo
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Response SLA: ≤ 24-hour response
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Planning & roadmap: Monthly mini-roadmap
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Testing & releases: Staging for riskier changes
Autopilot
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OPTIMISE PLAN PLUS:
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Workflow & comms: Email + scheduled strategy calls + on-call window
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Maintenance cover: Assure-level Care (priority)
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Edits/Production included: 4 hrs/mo
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Response SLA: ≤ 12-hour (or ≤ 2-hour 06:00–21:00 La Paz)
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Planning & roadmap: Quarterly growth roadmap + KPIs
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Testing & releases: Staging + visual diff checks + experiment tracking
Compass
-
Workflow & comms: Email
-
Maintenance cover: Care–Protect level
-
Edits/Production Included: 2 hrs/mo
-
Response SLA: Next-business-day replies
-
Planning & roadmap: Tactical iteration list
-
Testing & releases: Basic checks + rollback
Optimise
-
COMPASS PLAN PLUS:
-
Workflow & comms: Email + 1× monthly live review
-
Maintenance cover: Care–Protect + tighter health checks
-
Edits/Production included: 3 hrs/mo
-
Response SLA: ≤ 24-hour response
-
Planning & roadmap: Monthly mini-roadmap
-
Testing & releases: Staging for riskier changes
Autopilot
-
OPTIMISE PLAN PLUS:
-
Workflow & comms: Email + scheduled strategy calls + on-call window
-
Maintenance cover: Assure-level Care (priority)
-
Edits/Production included: 4 hrs/mo
-
Response SLA: ≤ 12-hour (or ≤ 2-hour 06:00–21:00 La Paz)
-
Planning & roadmap: Quarterly growth roadmap + KPIs
-
Testing & releases: Staging + visual diff checks + experiment tracking
The Scope of Helix Navigator (the not so in-a-nutshell bit!)
Strategic
Guidance
Content Layout
and Design
Website
Maintenance
Development
Services
Dedicated
Monthly Support
Compass Package Details
Give your site a reliable, low-friction improvement loop without meetings overload.
Who it’s for: Small teams that ship updates regularly but don’t need live sessions.
How it works: Email-first workflow. You send tasks; we batch, prioritise, and execute.
Coverage: Care–Protect level (proactive updates & security 2×/month).
What’s included
Up to 2 hours/month of fixes and content tweaks (copy, image swaps, minor layout edits).
Proactive maintenance: plugin/theme updates 2×/month, threat scans, config hardening.
Health checks: uptime + backup integrity, basic form/function spot-tests after updates.
Task queue management: acknowledge, triage, and schedule items into the monthly cycle.
Light QA: basic pre-/post-update checks with rollback plan if needed.
SLA & comms
Response: next business day (best-effort).
Comms: email-first, concise status notes on completion.
Deliverables
Monthly summary of completed tasks and outstanding items.
Boundaries/examples
Ideal for: blog/content updates, small CSS/layout fixes, adding sections, swapping assets.
Excludes: net-new features/complex integrations (quote separately), CRO experiments, workshops.
Optimise Package Details
Turn updates into momentum with a monthly live review and a clear next-month plan.
Who it’s for: Teams that want a cadence of improvements with quick alignment each month.
How it works: Everything in Compass plus a 45–60 min live session (Teams/Zoom/Meet) to review ideas, blockers, and prioritise a mini-roadmap.
Coverage: Care–Protect level + tighter health checks.
What’s included
Roadmapped improvements: we plan and sequence changes for measurable gains (UX, speed, SEO hygiene).
Monthly live session: progress review, backlog grooming, quick screen-shares to unblock content owners.
Implementation: delivery against the agreed mini-roadmap (scope sized to fit the month).
Enhanced QA: staging for riskier changes; basic rollback + sanity checks after release.
Reporting: concise monthly report (what shipped, what moved, recommendations).
SLA & comms
Response: ≤ 24-hour during business days.
Comms: email + meeting notes with decisions and next steps.
Deliverables
A one-page mini-roadmap for the upcoming month, with priorities and acceptance criteria.
Release notes for shipped changes.
Boundaries/examples
Great for: template refinements, navigation tweaks, speed wins, schema & tracking fixes, minor feature add-ons.
Larger builds or third-party integrations are scoped and quoted as add-ons.
Autopilot Package Details
Hands-on growth mode: we plan, build, test, and iterate with priority support.
Who it’s for: Revenue-impacting sites that need feature work, CRO, and faster SLAs.
How it works: Sprint-style delivery with backlog ownership and proactive proposals.
Coverage: Assure-level Care (weekly update/security cycles, priority handling).
What’s included
Feature sprints: design/dev of small to medium features, templates, and automations.
CRO & experiments: hypothesis → variant build (staging) → deploy → measure → iterate.
Strategy calls: scheduled product/marketing syncs for roadmap, KPIs, and trade-offs.
Full QA path: staging + visual diff checks, rollback strategy, post-release monitoring.
Coordination: host/CDN/vendor liaison for performance, caching, and deployment windows.
Reporting: monthly performance snapshot with recommendations and next-sprint plan.
SLA & comms
Response: ≤ 12-hour (or ≤ 2-hour inside 06:00–21:00 La Paz).
Comms: email + scheduled strategy calls; rapid decision threads when needed.
Deliverables
Sprint plan & burndown notes, experiment logs, and a monthly growth report (metrics, wins, next bets).
Boundaries / examples
Suited to: CRO tests, checkout/lead-flow UX, new landing templates, data-layer/analytics upgrades, targeted performance work.
Larger modules/integrations delivered via scoped mini-projects within or alongside the sprint cadence.
Key Benefits
- Expert Support: Gain access to a WordPress specialist who understands your business needs.
- Cost efficiency: Reduce the expense of hiring full-time development staff while enjoying premium support.
- Proactive Maintenance: Keep your website secure, functional, and up-to-date without stress.
- Team Collaboration: Enable your marketing team to achieve creative goals with technical expertise at their fingertips.
